GDH-PQQ enzyme-based meter systems are known to have the potential for inaccurate results due to interference. Trividia Health has discontinued the TRUEresult Blood Glucose Meters in the United States and US Territories due to this potential for inaccurate results. Please refer to the link below for Important Safety Information regarding this product.
Please discontinue use of your TRUEresult meters, TRUE2go meters and TRUEtest test strips immediately and call Stericycle toll-free at 1-888-835-2723. Stericycle will arrange return of your TRUEtest strips, and if you have not yet received your upgrade to one of the NEW TRUE METRIX® Blood Glucose Systems through your retailer or diabetes supply provider, Stericycle will UPGRADE you to the NEW TRUE METRIX® Blood Glucose System or the new TRUE METRIX® AIR Blood Glucose System with Bluetooth Smart® Technology so that you can continue your usual testing routine.
Click here to learn more about TRUE METRIX Blood Glucose Meter and Test Strips.
For additional questions or concerns, please call our customer care department at 1-800-803-6025.
Click here for information on contacting customer care. You will also find information product troubleshooting and videos, as well as printing log booklets and ordering control solution.