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Consumer Information on Voluntary Recall of Certain TRUEread, TRUEbalance, TRUEtrack and TRUEtest Blood Glucose Test Strips

The company has determined that certain isolated TRUEread®, TRUEbalance®, TRUEtrack® and TRUEtest® blood glucose test strip lots packaged during a specific timeframe, may include open test strip vials within the sealed test strip vial boxes. Test strips contained within test strip vials that remain open for long periods are exposed to the outside environment, which can affect test strip performance.

ATTENTION: The TRUEresult and TRUE2go meters and TRUEtest test strips have been discontinued as of June 1, 2016. Trividia Health is no longer manufacturing these blood glucose systems for the U.S market. Please refer to this page containing IMPORTANT SAFETY INFORMATION regarding the TRUEresult and TRUE2go meters and TRUEtest test strips. Please discontinue use of your TRUEresult meters, TRUE2go meters and TRUEtest test strips immediately and call Stericycle toll-free at 1-888-835-2723. Stericycle will arrange return of your TRUEtest strips, and if you have not yet received your upgrade to one of the NEW TRUE METRIX® Blood Glucose Systems through your retailer or diabetes supply provider, Stericycle will UPGRADE you to the NEW TRUE METRIX® Blood Glucose System or the new TRUE METRIX® AIR Blood Glucose System with Bluetooth Smart® Technology so that you can continue your usual testing routine.

To check if you have any affected test strip vials or meter kits that contain test strips:

If you received your meter and test strips in the United States or in a US Territory, please enter the test strip vial LOT number or the Meter Kit LOT number below to see if you have any affected test strip vials:

Please see below for instructions on locating the LOT number on the test strip vial label or Meter Kit.

You can also call Stericycle toll-free at 1-888-835-2723 to determine if you have any affected product.

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Instructions for locating the Lot number on the vial of test strips

image of serial numbers on devices

For your TRUEread and TRUEtrack Blood Glucose Test Strips, please submit your LOT # located just below the "CODE" number including the letters and digits after. (Do not include any spaces when entering in the LOT number.)

image of serial numbers on devices

For your TRUEbalance Blood Glucose Test Strips, please submit your LOT number including the letters and digits after. (Do not include any spaces when entering in the LOT number.)

Instructions for locating the Lot number on the meter kit

image of serial numbers on devices

image of serial numbers on devices

For your TRUEread, TRUEbalance and TRUEtrack Meter Kits that contain test strips, please submit your LOT number including the letters and digits after. (Do not include any spaces when entering in the LOT number.)

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