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For medical emergencies, please call 911

Contact Us

Operating hours are 8am – 8pm, Monday – Friday, Eastern Standard Time.
Call Toll Free: 1-800-803-6025

Call or email us with questions or concerns about using our products.
We will contact you with in 24 hours of receiving the e-mail.

To learn more about our TRUE portfolio of products, please choose a product along the left side of the page.

To find our TRUE portfolio of products available at your favorite retail store or mail service provider please click here to visit our WHERE TO BUY page.

For troubleshooting tips and additional information to help you achieve the best performance possible from our products, please refer to the Owner's Booklet included in your product packaging.

To purchase log books, control solution, or TRUEmanager® products please call 1-800-803-6025 and after the preferred language selection, please press 1 to be directed to place your order.

To download and print a Log Booklet to keep track of your
results, please click here.

For help with Control Solution Testing, please click here.

To download a PDF version of our Blood Glucose Monitoring System Owner's Booklets, please select from the list below:

TRUE Matrix Air TRUE Matrix TRUE Matrix Go

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TRUEtrack® TRUEread® TRUE Matrix Go

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For comments on this Web site, please e-mail

Visit our Diabetes Resources to find helpful information about diabetes management.